FAQs

What payment methods do you accept?

We offer several payment options for your convenience. We accept Visa, MasterCard, American Express and PayPal.

How long will it take to process my order?

To ensure each item meets our quality standards, the average processing time is 5-10 business days (excluding weekends and holidays).

Do you ship worldwide?

Yes, we ship worldwide.

My tracking number isn't working. What should I do?

Tracking info can take 36-72 hours to update. If you still don't see it after checking your spam folder, contact us at support@montessalife.com or message us on WhatsApp at +(852)64824343.

Can I change my order or shipping information?

Our fulfillment team is working around the clock to get your order out as quickly as possible!

Once an order is confirmed, we’re generally unable to update the shipping details. That said, please don’t hesitate to reach out to us at support@montessalife.com or message us on WhatsApp at +(852)64824343. If your order hasn't been shipped yet, we'll do our best to make the changes for you.

If your order has already been shipped—don’t worry! You may still be able to redirect it by contacting the courier directly using the tracking link in your shipping confirmation email.

Please note: we can only ship to the address provided at checkout. If the address was entered incorrectly and the parcel is delivered there, we unfortunately won’t be able to retrieve it. We kindly ask that you double-check your address before placing your order.

Can I specify a delivery date?

As we use reputable third party carriers, we're unable to 100% guarantee that your order will be delivered on a specific date—occasionally a weather or operational delay could impact your delivery by a few days. As soon as your order ships, we'll send a shipment email with tracking number(s). We recommend keeping a close eye on your order's tracking number(s) to see estimated delivery date. If you're waiting on a package but out of town and need your package delayed, please contact the carrier directly.